ISO 20000 is the international standard for IT Service Management, published in 2005.
ISO 20000 is the basis for two certification schemes:
Organisational Certification - where following audit, an ISO 20000 Certificate is awarded to an organisation or organisational unit/s to confirm conformance with the standard.
Individual Certification - where individuals are awarded certificates to indicate they have passed qualifications.
Maat Consulting offers training courses leading to Individual Certification on passing examinations held at the end of the training course.
Courses are presented by our ISO 20000 lecturer, Dr Geoff Harmer, CEng, MBCS, CITP, CGEIT who holds an ISO 20000 Consultant Certificate and has held itSMF accreditation for ISO 20000 since 2006. He has over 25 years experience in the IT industry as a lecturer and consultant.
The ISO 20000 courses we are accredited to deliver are:
ISO 20000 Foundation (3 days) - classroom event including ISEB ISO 20000 Foundation Certificate examination at the end of the course. For everyone needing to understand the basics of ISO 20000. Note that itSMF see the ISO 20000 Foundation course and certificate as a potential lead-in course to the itSMF courses listed below.
ISO 20000 Consultant Certificate Course (3 days) - classroom event including official itSMF ISO 20000 Consultant Certificate examination at the end of the course. For those who wish to enable their organisation to reach ISO 20000 certification.
ISO 20000 Auditor Certificate Course (2 days) - classroom event including official itSMF ISO 20000 Auditor Certificate examination at the end of the course. For those who wish to audit ISO 20000 compliance for their organisation.
The above courses are presented by Dr Geoff Harmer, an itSMF and ISEB accredited lecturer, on behalf of Maat Consulting by The Grey Matters Education who is an accredited itSMF and ISEB Training Provider.
ITIL is a Registered Trade Mark and a Registered Community Trademark of the Office of Government Commerce (OGC) and is registered in the U.S. Patent and Trademark Office. COBIT is a registered trade mark of ISACA and the IT Governance Institute (ITGI)
ISO 20000 Part 3 Published The "Guidance on scope definition and applicability" was publshed in Nov 2009. An outline of the content and option to buy online is here on ISO website.
Planned revision of ISO 20000 ISO 20000 is currently being revised. In addition to the existing parts 1 and 2 there will also be parts 3, 4 and 5. Part 3 will cover Scoping and Part 4 is the process reference model (PRM) and will be the basis of a new procss assessment model (PAM) Part 5 will be a generic implementation plan for ISO 20000-1. Nothing is expected until Part 3 in late 2009. View an update here from the convenor, Jenny Dugmore, on her ITP Blog (Sep 2009)
itSMF ISO 20000 Website. itSMF are the owners and managers of the ISO 20000 Certification and Qualificaton Schemes. Their website provides comprehensive information about the schemes as well as links to publications and events. Click here to link.
ISO 20000 Checklist A useful checklist is provided on the BSI website. Registration (free) is needed. Click here to link.
ISO 20000 mapping to COBIT 4.1 due late 2008
ISACA has a project under way to produce a mapping of ISO 20000 to the IT Governance framework COBIT 4.1. Publication is expected in late 2008.
Buy ISO 20000 standard from BSI
The ISO 20000 standard can be purchased for download in PDF format or as a printed publication from the BSI website. Click here to link.
