Comments on our Courses "Good and dynamic presenter. (Not just a lot of Powerpoints) The instructor was highly qualified as well as experienced. People of this calibre are few and far between. Overall one of the best courses I have ever attended in more than 20 years of working life". Head of IT Services, government department, Denmark
"Very well delivered course - a great mix of IT and non-IT examples to illustrate points". Finance & Commercial Consultant, international personal computer corporation, UK
"Communicated the COBIT framework clearly. Has excellent knowledge of the framework and associated frameworks and standards.". ITSM and Project Management Consultant, UK
"Trés professionnel. Merci pour les efforts fait pour animer le cours". Help Desk Analyst, International Organisation, Switzerland
"The instructor had in depth knowledge of the subject and with the help of real life examples based on his experience, learning ITIL was easy". Project Manager, major mobile phone network provider, UK
"Good in giving examples, explaining terminology, answering questions and delivering information at the right pace". Quality and Product Manager, IT hosting company, Iceland
"Very good lecturer. Nice warm personality". Team leader, global investment bank, UK
"Very well presented, well structured course. Instructor with lots of experience". Senior Service Management Consultant, IT outsourcing supplier to major chemical company, UK
Maat Consulting Ltd offers training courses and consultancy on ITIL®, COBIT® and ISO 20000 - the internationally accepted best practices for IT Service Management.
Our lecturers are fully accredited by ISEB for ITIL, by ISACA for COBIT and by itSMF for ISO 20000 and have presented best practice training courses since 2001 to blue-chip clients in Europe, the Middle East and Australasia.
We were one of the first companies to be accredited by ISACA to deliver the official COBIT Foundation and COBIT Implementation classroom training courses.
We are based in the UK, but we can conduct training courses at your business premises or a convenient conference centre anywhere in the world.
Maat Consulting has presented training courses for clients in Australia, Czech Republic, Denmark, Egypt, Iceland, India, Ireland, Italy, Malta, New Zealand, Switzerland, Turkey and the UK.
*** COBIT Foundation Course in Central London ***
12-13 January 2009
Save £200 by booking before 7 Dec 2008
*** Click here for details and online registration ***
*** ***
Our DownloadsFree!
A range of downloads concerning COBIT and ITIL are on our Downloads page.No Registration Required
ITIL is a Registered Trade Mark and a Registered Community Trademark of the Office of Government Commerce (OGC) and is registered in the U.S. Patent and Trademark Office. COBIT is a registered trade mark of ISACA and the IT Governance Institute (ITGI).
COBIT Foundation Course, London for £650 incl. exam New!
(Nov 30)Following a fully-booked and successful public course in June with a 100% pass rate, we have scheduled a public COBIT Foundation course in Central London on 12-13 January 2009. We are offering early booking discounts. Book before Dec 7 and save £200. This is the official ISACA course and is taught by our ISACA-accredited COBIT lecturer, Dr Geoff Harmer. Click here for further details.
ITIL V3 Foundation Handbook New!
(Nov 24) The release rate of ITIL V3 publications has really ramped up in the past few months. Now TSO and itSMF have jointly published The ITIL V3 Foundation Handbook. The book is targeted as a guide for revision for the ITIL V3 Foundation Exam as well as a pocket resource. Some of the authors are established ITIL trainers. Also the book is endorsed by APM Group the official accreditor for ITIL. It is cheap, too, around $15. Competes with the ITIL V3 Foundation Exam - The study Guide, from the ITSM Library (see news item for Nov 6)). Click here to buy from itSMF UK webite.
Aligning COBIT 4.1, ITIL V3 and ISO 27002 for Business Benefits New!
(Nov 6) This 22 page Management Briefing with 100+ pages of appendices has just been published by ITGI and the OGC; the authors are Gary Hardy, "father of COBIT", Jimmy Heschl, of the COBIT Steering Committee who has led the COBIT mappings to other frameworks work over the past few years and Jim Clinch, the ITIL Refresh Chief Editor. It is a major revision of the similar document written in 2005 that covered ITIL V2, COBIT 3.0 and ISO 17799. It explains the value of best practices and how harmonisation, implementation and integration can be made easier. The appendices provide comprehensive mapping of the three best practices. Click here to download free from the ISACA website
ITIL V3 Foundation Exam - The Study Guide New!
(Oct 30) Van Haren Publishing has announced the publication on 7 Nov of the official itSMF Study Guide for the V3 Foundation Certificate Exam, 230 pages in pocket format. and part of the ITSM Library. We are awaiting sight of a copy before commenting further but in the past itSMF publications, particularly ITSM Library editions, have been valuable additions to our bookshelves. Click here to link to Van Haren Publishing's website.
ITIL V3 Intermediate Level Syllabus Completed
(Sep 7)The syllabus of the final mandatory course that is needed to gain an ITIL V3 Expert qualification, "Managing through the Lifecycle" is now available from the official ITIL site. Click here to link.
COBIT 4.1 to ITIL V3 Mapping
(Jul 31)ISACA has published the COBIT 4.1 to ITIL V3 Mapping document (65 pp). ITIL V3 maps to 24 of COBIT's 34 processes and maps fully to 8 COBIT processes. As the report says and we agree: "When used together, COBIT and ITIL provide a top-to-bottom approach to IT Governance and thus to service management". The mapping report is available for free download to ISACA members from the ISACA website or can be purchased as an e-book by anyone from the ISACA bookstore. Aligning COBIT 4.1, ITIL v3 and ISO 27002 due Q3 08
(Jul 22) ISACA has announced that in Q3 2008 a new version of the alignment document covering COBIT 4.1, ITIL V3 and ISO 27002 (i.e. the latest versions) will be published. Also in Q3 2008 they will publish mappings of COBIT 4.1 with a host of other frameworks: ITIL v3, ISO 20000, BS 25999, COSO ERM, FFIEC, PMBOK2 and NIST SP800-53. In addition a number of new reports and guides will be published. Interesting titles are: COBIT User Guide for Service Managers and two reports on Business Goals and IT Goals. For further imnformation read the COBIT Focus newsletter.
ITIL V3 takes off - over 6000 hold ITIL V3 Foundation Certificate
(Jul 14)APMG has reported the numbers passing ITIL V3 exams through APMG accredited Training Organisations. See APMG website Also reported are 900+ gaining V3 Foundation Bridge and 46 gaining V3 Managers Bridge. Bearing in mind that most accredited training organisations are accredited through ISEB or EXIN the actual numbers are probably 3 to 5 times as many as reported by APMG.
ISEB launches ISO 20K Foundation Certificate (Jul 14) The Information Systems Examinations Board, an Examination Institute for ITIL, has announced the launch of a Foundation Certificate in ISO 20000, the international standard for ITSM. Exams have been available since 2 June 2008. See ISEB website for details.
ITIL V3 Intermediate Certificates Syllabi
(Jul 10) Syllabi for the ITIL V3 Intermediate Certificate courses are now available from the official ITIL website. The syllabi so far published are Capability courses: OSA: Operational Support and Analysis; RCV: Release Control and Validation, SOA: Service Offerings and Agreements; and Lifecycle Courses: Service Design, Service Transition and Service Operation. Training Courses will start to appear from Oct 2008. Syllabi remain to be published for one further Capability course, the Lifecycle courses for Service Strategy and Continual Service Improvement plus the Managing through the Lifecycle course.
ITIL V3 Certificate names finalised
(Jun 1) APM group has announced the final names of the ITIL V3 certificates: Foundation, Intermediate and Expert and the dates for the release of the examinations for all of the Intermediate Certificates. There will be 10 Intermediate Certificates: 5 covering Service Lifecycle qualifications, 4 covering Service Capability qualifications and a Managing Across the Lifecycle qualification. All 10 examinations will be released in phases between now and Jan 2009. Reflection on the management of the release of the Foundation and Bridging exams has led to the introduction of a 3 Stage release process, strangely, in non-ITIL terminology called a Launch Schedule. To read the release on the APMG website click here.
MOF V4.0 builds on ITIL V3
(May 5)In late April, Microsoft launched Microsoft Operations Framework V4.0. Built on MOF V3.0, it has been heavily influenced by ITIL V3 and now is based around a Service Lifecycle (Plan, Deliver, Operate, Manage). The Service Management Functions (SMFs) that are like ITIL's processes have been redesigned and reduced to 16 SMFs. The Management Review Points have been increased from 4 to 6. The classy MOF icon has been redrawn but has lost its panache. MOF 4.0 is freely downloadable fromMicrosoft's website
COBIT Salaries soar
ITJobsWatchin the UK reports the average offered annual salary over the past 3 months for jobs that cited COBIT was £64K, an increase of 19% over the same period last year. In contrast, the average offered annual salary for jobs that cited ITIL was £43K with a fall of 1% over the same period last year. It is our view that the increasing interest in IT Governance coupled with the shortage of experienced and qualified COBIT consultants is a factor.
