Dr Geoff Harmer
Dr Geoff Harmer is the Director of Maat Consulting Ltd, an independent provider of education and consultancy on best practices for IT Service Management.
He has over 25 years experience in the IT industry and is a Chartered Engineer (CEng), Chartered Information Technology Professional (CITP) and is Certified in the Governance of Enterprise IT (CGEIT). He is an accredited lecturer for ITIL with the Information Systems Examination Board (ISEB), for COBIT with ISACA, for ISO 20000 with itSMF and for Microsoft Operations Framework (MOF) with Microsoft. He holds an ITIL Managers Certificate and the ITIL Expert qualification for ITIL V3 as well as an ISO 20000 Consultant Certificate and a PRINCE2 Practitioner Certificate. He is also an Associate Lecturer in Technology with the UK Open University.
After gaining a PhD in neutron physics and conducting scientific research in optical design, he worked for a major computer vendor and several consultancy houses specialising in IT strategy and IT service management for 23 years before setting up Maat Consulting in 2004.
He specialises in communicating and developing ideas and approaches around standards and frameworks for information technology through courses, workshops, public lectures and consultancy.
ITIL V3 Foundation Training Performance:
Overall: 31 x ITIL V3 Foundation Courses taught since Sept 2007. 301 delegates 88% pass rate.
Last 12 months: 14 courses taught: 160 delegates 89% pass rate.
Personal ITIL V3 Qualifications:
ITIL V3 Foundation Certificate (July 2007) 36 marks out of 40 = 90% pass mark
ITIL V3 Managers Bridge Certificate = ITIL V3 Expert (Jan 2008) 18 marks out of 20 = 90% pass mark
ITIL V3 Intermediate Certificates: all 10 certificates are held (Jan 2009)
Memberships
British Computer Society (BCS)
IT Service Management Forum (itSMF)
ISACA
Innovation Value Institute (IVI)