ITIL, COBIT and ISO20000 Training and Consultancy

Consultancy

Maat Consulting conducts consultancy to assist organisations with the implementation of industry best practice based on ITIL or COBIT and can also prepare organisations to gain certification against ISO 20000.

In particular, we conduct assessment of IT Service Management within your organisation. We can assess against ITIL, COBIT or ISO 20000 best practices. This will be an initial stage of guidance to your organisation towards planning the implementation of improvements and/or gaining an ISO 20000 certificate.

Then we can facilitate bespoke workshops for your stakeholders to plan and drive your implementation of ITIL.

Contact us about consultancy.

ITIL is a Registered Trade Mark and a Registered Community Trademark of the Office of Government Commerce (OGC) and is registered in the U.S. Patent and Trademark Office.
COBIT is a registered trade mark of ISACA and the IT Governance Institute (ITGI).

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Consultancy Links

Best ever webcast on COBIT New!

(Jan 5) Like most of you, we are fed up with webinars and webcasts that consist of a camera watching a boring speaker droning on while a set of complicated bullet slides is displayed from time-to-time. So what a refreshing change to watch 45 minutes of Rob Stroud on behalf of the IT Governance Institute (ITGI) giving an Overview of COBIT using almost exclusively diagrams that build-up as he presents (voice only). We encourage you to view it, if you want to see how you could enthuse your senior management about IT Governance based on COBIT. Watch here on the ITGI website.

MOF 4.0 now public domain

(Sep 15) Microsoft has announced that MOF is now available under a Creative Commons Licence for free use and "remixing". MOF resources are fairly comprehensive and MOF 4.0 is heavily based on ITIL V3. MOF 4.0 is freely downloadable from Microsoft's website here.

ISO 27001 security ("ISO 27k" standards) Revised Jul 10!

Several more ISO 27k series standards are under preparation to add to ISO 27001 - information security standard; ISO 27002 - code of practice, ISO 27003 - implementation guidance for ISO 27001 and ISO 27005 Security techniques for information risk management (published June 2008). These include: ISO 27004 - information security measures; ISO 27006 - certification (or registration) process for certification (or registration) bodies; ISO 27007 - auditing information security management systems; ISO 27008 - auditing information security controls. At present the ISO 27k series includes 16 different information security strandards.i Click here to visit the ISO27001security website for a comprehensive discussion.

ISO 38500 (originally titled ISO 29382) IT Governance standard

Published on May 26th 2008, this standard which is based on Australian Standard AS 8015-2005 is titled "Corporate governance of information and communication technology". It provides a framework for the guidance of Directors covering conformance and performance within 6 principles for good corporate governance of IT and based on a model that recognises the 3 main tasks that Directors need to conduct: Direct, Evaluate and Monitor.

Planning to Implement Service Management

The guide book for implementation of ITIL from the OGC. Based on the work of John Kotter of Harvard Business School as described in his seminal book Leading Change (1996) and its follow up The Heart of Change (2002). The link is to the demonstration online version.

ITIL V3 Process Modelling Tool

Casewise released in Jan 2008 its process modelling tool Visual Process Model for ITIL V3 that provides diagram-only views of the contents of the 5 ITIL V3 books to assist organisations with the implementation of ITIL V3. The V2 product continues to be available.

COBIT Implementation Guide

ISACA has published (late April 2007) the COBIT 4.1 version of the IT Governance Implementation Guide.

IT Services CMM evolves into (Capability Maturity Model Integration for Services) CMMI-SVC

IT Services CMM (Capability Maturity Model) was a promising holistic approach to maturity assessment and subsequent improvement of IT Service Management. It was based on the Software CMM from Carnegie Mellon University. IT Services CMM V1.0 Release 1 was developed in 2005 by Vrije Universiteit in Holland, CIBIT and Serco and is still freely downloadable. Software CMM itself evolved into CMMI v1.0 in 2000 and in the last few years has evolved further into CMMI v1.2 which includes 3 "Constellations": CMMI-Development, CMMI-Acquisition and CMMI-Service (CMMI-SVC). It is expected that CMMI-SVC which has taken input from IT Services CMM will be released in Q1 2008. Link here to a presentation on CMMI-SVC from Lamri (Mar 2007) and here for a presentation that compares CMMI-SVC with ITIL, ISO 20000 and SPICE (Aug 2007 by Cater-Steel of University of Southern Qureensland).