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Use your Website for CRM:

CRM (customer relationship Marketing). Use your website to build a relationship with your visitors and customers. There are various different uses when you put a form on your website and have the results emailed back to yourself:

  • Feedback forms - use these for comments or suggestions.
  • Questionnaires - use these for market research.
  • Product information requests.
  • Customer support queries

Web Site Promotion:

Promotion of your web site is a key element to its success. When you have completed your web site you must let people know that it is there. Put your email address and site address on all your stationery - business cards, letterheads, even business vehicles. Use email to tell all your friends, far-flung family, customers and business colleagues. Use snail mail to tell those who are not switched on yet. They may know someone who is!

Register your site with the search engines and directories, as many as possible. Use the Web Site submission accessed by selecting the 'Extra Services' button from within your Filestore in ZyWeb. Your webpages have a 'metatag' which include a brief description and your keywords The list of key words that you provide will be used by the search engines to match the required word to that which a user has requested. You should submit your home page once a month. Do not do it too frequently otherwise the search engines reject the entry as being 'spam'.

Tracking your Visitors:

You have now published your website and taken all the right steps to attract visitors and, very importantly, keep those same visitors coming back. Now you need to monitor its effectiveness.
You can use the simple visitor counter to monitor the visitors, but measuring the effectiveness will require a good analysis tool, such as the RealTracker module from the 'Insert Module' option within the ZyWeb builder. You will be able to monitor when the busy times of day are for visitors on your site, where they are coming from, ie how they are finding their way to your site, their 'surfing' behaviour within your site, etc.


Success

ZyWeb is the ideal tool to enable you to easily create a professional, good looking web site. The content is in your hands. You have achieved success for your web site if it:

  • Fulfils its purpose
  • Creates a lasting first impression
  • Generates prospects for conversion into customers
  • Assists customer retention
  • Provides good cost effective customer service
  • Increases your revenues

Extending your Web Site

If you don't have the time to create your initial web site but would like to have the control to update it in the future or if you wish to add any extra features onto your website but don't have the skills or the time to do it then our sister company, Zynet, can do this for you. Contact steve@zynet.com


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