FAQ - Frequently Asked Questions
 
What is ZyWeb?
ZyWeb is an award winning online website builder and publisher. It does away with the need to learn HTML or other programming languages and there's no need to be an expert designer - ZyWeb does it all for you.
 
Simply choose from the professionally designed templates and customize them to the way you want in easy step-by-step stages. Whatever your finished design, the look will always be unique. With the built in Photo Editor you can upload pictures from your camera and add them to your web page. You can even create and add Banner Ads to your page in seconds.
It's so easy - anyone can do it!
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What does it include?
ZyWeb is a complete and advanced graphical website creation tool. It includes the means to customize web graphics and edit your photos on your web pages. Because ZyWeb is server-based technology, it means that it is accessible from any Internet connected device in the world AND it includes all of the hosting and bandwidth that you will ever need.
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But why would I need a web site?
Every Business should have a website just as you would have sales literature. If you are not on the web, you can be sure that your competitors are! Clubs will want to publicise their activities and events.
 
For personal reasons you may wish to have a family website or promote your hobbies and interests or just for fun. It's up to you. If you wish to communicate your message, with the web you can have an audience of millions.
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How long does it take?
There's no programming or HTML to learn and you certainly don't need any graphic skills - so once you're signed up you can have a page published in minutes! Best of all you can keep coming back to edit it or to add more pages.
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So where do I start?
Simply go to www.zyweb.com and you will have the option to sign up for ZyWeb Personal, ZyWeb Business or the free 30 day trial. Once signed up you can start building your web pages in minutes.
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But I'm not a programmer!
You don't need any technical skills to use ZyWeb, so don't worry! Using ZyWeb is so simple we guarantee anyone can use it!
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What happens if I need any help?
There's a HELP button in the corner of every screen, which will give you relevant and detailed help as well as access to a tutorial and our 'how to…' guides.  Alternatively, access these from your FileStore.
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What happens if I forget my username or password?
When you sign up you will be sent an email confirmation that contains your username and a hint to remind you of your password. It's important that you keep this information in a safe place and don't give them to anyone else! If you cannot remember your password click the password hint button on the sign up page and we will email you your password hint.
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What would be the address or URL of my page?
The web address (also known as the URL) of your home page is shown at the top of your FileStore. Generally, it will be www.zyworld.com/username however you can register your own Domain Name within ZyWeb and have your web pages published under that name.
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What happens if I don't sign on and use my account for any length of time?
All web sites created using the ZyWeb Personal and ZyWeb Business will remain live for the duration of the subscription. Those sites created using the ZyWeb Trial will be removed once the trial period has ended.
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Is my data safe?
Your files are only accessible by you with a password and because your files are kept on our servers and regularly backed-up they are probably safer than if they were kept on your PC at home.
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What happens if I switch off before I've finished editing my page?
That's fine. ZyWeb keeps your data safe until you sign on again and it will ask you if you want to save the page you were editing. The same applies if you lose a connection while editing a page. ZyWeb will remember where you left off editing and restart the editing session for you.
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Can I remove the banner ad on my page
Banner ads can be removed.
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Can I add or remove a visit counter to a page?
ZyWeb lets you add, remove or reset a counter to your web page be selecting the 'Show Info' menu option from the FileStore.
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Can I add my own photos?
We have included a built-in online photo editor into which you can upload any picture and then edit it. You can enlarge, shrink, crop, rotate, sharpen, even color it to the way you want and then easily add it to your web page.
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Can I link my pages?
Yes, and you don't even need to understand how it's done. It's simply a case of selecting the target page or site from a list.
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Will the pages look good?
We guarantee you can create stunning web pages using ZyWeb. With literally millions of different combinations of typeface, graphics, colors backgrounds and templates rest assured your pages will look great and be unique.
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Who will visit my pages?
Using our banner maker, you can create those all important banner ads to promote your pages. ZyWeb also includes a web site submission tool so that you can choose to submit the web pages to over 1000 Search Engines and Link sites.
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Can my page be read by all web browsers?
Yes, all web pages produced by ZyWeb use only basic HTML 3.2 and is compatible with the vast majority of web browsers.
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Can I upload and publish my own html?
Yes you can create your own pages and upload them in to your account and then publish them. We can simply be used as a hosting company.
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Can I use the HTML on, or publish to, other web servers?
30 Day Trial customers cannot however all ZyWeb Personal and Business customers can choose to set ZyWeb to automatically FTP their web pages to any other Web Server. No special extensions or configuration of the other server is needed - just a standard FTP account. Even when FTP is setup - ZyWeb maintains a published copy of the web pages on ZyWeb servers.
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Can I use my own Domain Name?
30 Day Trial customers cannot, however, ZyWeb Personal and ZyWeb Business let you use your own Domain Name. ZyWeb Business includes a FREE Domain Name.
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ZyWeb uses cookies - what are these?
Cookies are a technical feature of your browser and most interactive websites require cookies to be enabled to work. ZyWeb is no exception.
 
You will find a control to enable cookies in the preferences or Options panel of your browser - usually under the Advanced section. You should set it to always accept cookies. There is no security risk associated with allowing Cookies - they simply allow one page of ZyWeb to communicate with another.
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Do I have to stay connected to the phone line while I design anything with ZyWeb?
As an Online service, to change or create anything you must be connected via the Internet to ZyWeb and our servers. That doesn't stop you compiling any changes you want to make in a word processor off-line and then using cut and paste shortcuts to reduce your time spent on-line.
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Can I resell ZyWeb?
ZyWeb can be fully customized for genuine resellers to offer as a service to their customers. Whilst the editors continue to run on ZyWeb's extensive server farms, the web pages that have been created by the customers are transferred automatically to the resellers web servers.
 
Additionally, if you already provide an online web page builder then we can offer you our extensive range of graphics tools so that you can add the graphics power of ZyWeb to your own service. Click Here for more info.
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I've made changes to my web page but when I go to the page I can't see the changes I've made?
A common problem if you are using Internet Explorer is the browser's 'cache' memory. These are the pages you have visited in the past which are 'remembered' by your browser. To correct this, press the SHIFT key and then F5 on your keyboard to force the browser to refresh its cache.
You can also try CTRL and F5 if that doesn't fix the problem.
 
If that fails then you will need to click on VIEW (or TOOLS) in the menu bar and select INTERNET OPTIONS. Under the 'General' tab in the middle of the dialog you will see a section called Temporary Internet Files and a button marked DELETE FILES. Click on this and close down ALL browser windows. Open Internet Explorer again and go back to the problem page.
 
You can also reset your options to look for changes each time you visit a page by clicking on 'settings' in the 'Check for newer versions of stored pages' area and selecting 'every visit to the page'.
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When I visit my web page I see red crosses instead of my images.
This is most usually a simple case of needing to republishing the page in question. From your FileStore, select the page you are having difficulty with and 1st check that your graphics are visible in the 'page editor'. Then click on 'finish' and choose the 'save & publish'
option and then log out. Close down ALL browser windows. Open your browser again and go back to the problem page remembering to 'refresh' the page to ensure you are viewing the latest version.
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Adding raw HTML to your page
When inserting raw HTML into a Paragraph you must be VERY careful to ensure that any SCRIPT tags are correctly formed. For example every Scrip should start with <SCRIPT> and end with </SCRIPT>. If you finish with <script> by mistake you will break the page.
 
This will result in IE displaying the page up to the faulty tag but Netscape refusing to display anything. The real problem however is that because you use the web browser during the editing process you would not see the faulty code and thus be unable to edit and correct it in ZyWeb.
 
We are adding a new feature soon to ZyWeb that will allow you to insert HTML instead of having to use a Paragraph. This will have a 'safe mode'
switch that will display the actual HTML code in the page rather than asking the browser to display the 'effects' of the code. In the meantime please take extra care when entering raw HTML containing Scripts in your pages. 


If you are still experiencing problems then email priority-support@zyweb.com with your username and we will investigate for you.